Billing and Customer Service

Revised May 9, 2018

This website and its component services are presented to you on the Terms and Conditions of, which are located at here. The following shall simply serve the purpose of responding to some of the more common questions that we receive from our users. The information on this page does not constitute a modification to any provision contained in our Terms and Conditions.

Why was my card declined?
The most common reasons are an incorrect credit card number, incorrect CVV2 or security code, an expired credit / debit card, or you have exceeded the credit limit. If you are positive your credit card is valid, please contact Customer Service for further assistance.

Will my paid membership renew automatically?
For your convenience, the billing provider will automatically renew your membership when your initial subscription term expires unless you cancel prior to that date. If you would like to cancel, please contact Customer Service and they will respond within 24 hours.

How can I cancel my membership subscription?
Cancellation is easy and simple - contact Customer Service and request to cancel your membership subscription. If you lost your billing information or have other questions, please inquire at Customer Service and they will respond within 24 hours.